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Forrester Research: Why Banks Must Tackle Net Users Security Fears

Net Users Trust In Online Security Decides Whether They Bank Online

Amsterdam, March 29, 2005 . . . To attract more online banking customers and keep the existing ones, banks must change many consumers belief that online banking isnt safe. This is one of the key conclusions outlined in a report just published by Forrester Research (NASDAQ: FORR).
Benjamin Ensor, Senior Analyst, Financial Services at Forrester says: Consumers deep-seated security fears remain one of the biggest barriers to online banking use in Europe, particularly in countries like Italy, France, and the UK, where two-factor online banking authentication is rare or unknown. The more confidence Net users have in security, the more likely they are to bank online.

Credit Pacific Service Union To understand how security fears affect Net users adoption of online banking, Forrester recently asked 22,907 Europeans how concerned they are about the privacy and security of their personal details in a range of situations.

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Credit First Service Union Forresters key findings include:

Why carry Credit Cards when you can use Obopay Credit cards allow people to purchase items immediately, and pay for them later. Instead of having money removed directly from a bank account, as is the case with debit cards, a credit card purchase is paid for by the credit card issuer and the credit card holder pays back the issuer in full at the end of the month, or with interest added minimal monthly payments. Also, responsible use of credit cards helps in building a good credit history, which aids in attaining loans, insurance, and other important services from financial institutions.

Card Credit Mobile Service * Net users who worry about online security dont bank online.
Just 30% of European Net users are confident of the security of personal financial information, like credit and debit card numbers, when used to make transactions online. That matters, because Net users who are confident of online security are four and a half times more likely to use online banking than those who are not.
* Security fears are the second-biggest barrier to banking online.
Two-fifths of the European Net users who dont use online banking say they dont because they worry about security. Worse, security fears dont just keep some consumers from signing up for online banking they cause some existing online banking users to stop.
* Many consumers think online banking is less safe than paying by card in a restaurant.
The majority of consumers in Germany, Spain, Italy, France, and the Netherlands are less concerned about paying by card in a restaurant than about using online banking.
* Net users do little to protect themselves.
Despite their security fears, it is clear that many perhaps most Net users dont fully understand the complex range of security threats they face or the precautions that they ought to take.

Virgin Money research shows that for credit card holders ‘all that is gold does not glitter’ – Gold credit card holders pay more in annual fees yet enjoy few additional benefits Research conducted by Virgin Money has revealed that South African gold credit card holders are collectively topping up their banks’ profits by R104 million every year, under the false impression that they are paying for a better ‘deal’ level blue or silver credit card holders.

Card Credit Discover Service Net Users Wont Overcome Their Security Fears Without Help From The Banks

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Credit Public Service Union According to Forrester, banks cant rely on governments or Internet service providers (ISPs) to make the Internet a safe place to do business. They cant rely on their customers either. Despite their security worries, many Net users dont take basic security precautions. So banks must both allay Net users fears and take measures to compensate for their inaction. Banks should look to educate Net users about security precautions, not let usability fears compromise security, deploy or strengthen two-factor authentication urgently, and collaborate rather than compete on security.

Credit card and even more so Store card interest are set at exorbitant rates for one reason alone, companies make their money from the consumer’s inability to settle their card balances. Credit card debt is unsecured, whereas other debt like your mortgage is secured (your home acts as security against your debt). With credit card debt, there is no backing security, which means that credit card debt is high risk for banks and hence the high interest rates

Card Credit Processing Service The research mentioned in this release, "Why Banks Must Tackle Net Users' Security Fears", is available to Forrester WholeView 2 clients.

Center Credit Service Union About Forrester
Forrester is an independent technology research company that provides pragmatic and forward-thinking advice about technology's impact on business. Business, marketing, and IT professionals worldwide collaborate with Forrester to align their technology investments with their business goals. Forrester offers products and services in four major areas: Research, Data, Consulting, and Community. Established in 1983, Forrester is headquartered in Cambridge, Mass. For additional information, visit www.forrester.com.

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