Credit Pacific Service Union Abstract: learn how to gain visitors' trust by studying how
online casino
websites have overcome enormous obstacles to building trust among
site
visitors.
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Credit First Service Union Online gambling is one of the fastest growing segments of
ecommerce in the
US, an especially impressive feat since it is illegal in the US.
Due to their
illegal status, gambling sites face high hurdles in the
advertising and
promotion arena as well, since most US-based online media
companies, most
notably Google and Yahoo, refuse to advertise them.
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Card Credit Mobile Service You might think that online gambling websites would face an
insurmountable
obstacle in gaining users' trust, as well. Trust has long been an
issue in
ecommerce, historically plagued by credit card billings and
websites that
disappear just before the orders were to be shipped-and a constant
mainstream
media drumbeat of the dangers of online transactions. Building
trust has long
been a chief concern of
businesses selling over the
web.
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Card Credit Discover Service The trust issue is only compounded for the online gambling
industry when it
comes to serving US customers. Would you trust a website with your
money if it
were located overseas, and you had little legal recourse
whatsoever to get your
money back if you were dissatisfied-and if the "product" itself
were essentially
intangible, anyway? To top it off, what if the purchase itself was
illegal?
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Credit Public Service Union This is precisely the challenge that online casinos meet every
day, with the
estimated 60 percent of their industry's customers who come from
the USA. Casino
websites owned and operated entirely outside the borders of the US
are free to
accept US customers. But gambling online with real money is
illegal in the US
under federal law, specifically the Federal Wire Wager Act, not to
mention a
host of state laws.
How Do Online Gambling Websites Gain Visitors' Trust?
- Trust symbols: gambling websites' businesses, being located
outside the
US, are not eligible for most US-based business certification
programs such as
the Better Business Bureau or Square Trade. So, they created their
own trust
seal: ECOGRA, E-Commerce and Online Gaming Regulation and
Assurance. Online
gambling sites are also wont to make a prominent display of their
secure
connection certificates, from organizations such as Thawte.
- Assurances: users' concerns about reliability are not just
answered
implicitly with fancy seals or confident language. One of the most
successful
online gambling websites contains this prominent declaration on
its homepage:
"We are licensed and regulated by the Government of Gibraltar, and
our games
are tested by iTech Labs, an independent tester of gaming and
wagering devices
to ensure that the games are fair and operate correctly."
- Transparency: while it is often hard to tell just who is behind
most
ecommerce sites, successful online gambling sites are models of
transparency:
the location of the company owning the casino is always
prominently displayed,
and assurances of honesty are backed up with independent audits of
the
technology used.
- High-quality design: successful gambling websites always look
great, no
matter how small the business behind them. Plain old HTML may be
enough to
convince people to post their room rentals on Craigslist, but it
doesn't seem
enough to make web users fork over their credit card digits to an
online
casino.
- Low barrier to entry: gambling websites generally either have a
free
option or require only a small upfront payment.
- Highly optimized designs. It's usually only a single click, if
even that,
from the homepage to the virtual betting tables. When you can get
straight to
doing what you want to do, there is not a lot of time to start
nursing
doubts.
- If your item is lost or damaged, you should contact the shipping company directly to learn about the type of coverage they provide.
- If you paid for an item with a credit card and you did not receive the item, contact your credit card company and ask about their protection services. Most credit card companies provide 100% online protection.
Card Credit Processing Service In short, if you take your online business's trustworthiness for
granted, you
may be missing out on potential customers who need additional
assurances. Take a
lesson from websites that can't trust their trustworthiness to be
taken for
granted: make
sure visitors to your site feel
comfortable opening up their
wallets.
Center Credit Service Union About the author: Joel Walsh writes on business and the internet
for CasinoTimes.co.uk, a UK Casinos http://casinotimes.co.uk.
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