In 2003, a separate controversy arose involving Sallie Mae,
formally known as the Student Loan Marketing (SLM) Corporation,
which oversees the student loan program.292 In 2002,
Sallie Mae quietly decided to report loan information on more
than 7 million of its borrowers only to Equifax and to Innovis
Data Solutions, a small credit bureau, and to halt all
reporting to Experian and Trans Union. Sallie Mae said the move
was intended to protect privacy, as only Equifax agreed not to
sell lists to credit card companies for pre-approved offers.
Critics accused Sallie Mae of trying to hide its borrowers from
competitors who might offer better loan deals. credit pacific service union
But Sallie Mae never told anyone. It came to light in the
Autumn of 2003 when Chris Neuswanger, a Colorado mortgage
broker, noticed that a young home-buying client had been pushed
into a high-rate loan solely because two of his three credit
bureau reports omitted his large, on-time student loan payments
with Sallie Mae, depressing his credit score by 40 points. Eric
Borgeson, a 31-year old architect, said Sallie Mae s
less-than-full reporting practice cost him $200 a month more
than it should have, plus higher closing costs and a $5, 000
prepayment penalty. I got shafted by Sallie Mae,
said Borgeson, who reportedly was considering legal action.
Kenneth Harney of the Washington Post broke the
story.293 credit first service union
Caroline Wright, a 34-year-old student from Virginia, told
the Post s Michelle Singletary that a mortgage
broker told Wright she would have trouble getting a good
interest rate on a home loan if her on-time payments to Sallie
Mae were missing from her Experian and Trans Union reports
files. card credit mobile service
292
www.salliemae.com 293 Harney, Kenneth,
Sallie Mae s History Lesson, Washington
Post, November 15, 2003, pg. F1 They weren t
protecting me, Wright said. They were doing
exactly the opposite. 294 The controversy came
in the latter stages of Congress s consideration of
amendments to the Fair Credit Reporting Act. Once the story
broke, Senator Richard Durbin (D-IL) prepared legislation to
require Sallie Mae to resume reporting to all three credit
bureaus. Soon thereafter, Sallie Mae sent a letter, promising
to continue reporting to Experian and Trans Union. Undeterred,
Durbin said he would offer his amendment as part of the Higher
Education Act, instead of the FCRA. card credit discover service
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Refund Policy for Credit Repair Services
At Veracity, we ve had thousands of satisfied credit
repair clients, and we ve yet to discover a situation we
could not resolve. However, we know it s important to back
quality with a refund policy, and we do so. blogspot com christian
Veracity Credit Consultants provides personal credit repair
and score optimization services. A portion of these services
includes working to remove negative information from your
credit reports, and Veracity leads the marketplace in providing
effective, fast problem resolution. christian counseling credit
However, because our comprehensive solution is difficult to
break into dollars per deletion as is the case with
credit repair mills, Veracity does not have a set refund
policy. In extremely rare circumstances, Veracity has issued a
full refund to clients with legitimate concerns. credit federal service union
In 2001, Trans Union informed a reseller that it was raising
his wholesale prices between 29 to 250%45. Moreover,
Equifax and Trans Union have dramatically jacked
the prices they charge resellers for re-scoring. In 2000, the
charge was $5.00-$7.00 per tradeline. In 2001, within 60 days
of each other, they hiked the price to $15.00-$30.00 per trade
line. Meanwhile, Trans Union and Equifax, through their
mortgage reporting subsidiaries, continued offering lenders
re-scoring services at $5.00-$7.00 per trade line. credit monitoring service
Baseless Policy
Along with these price hikes, the three CRAs have specific
clauses in their contracts with resellers prohibiting resellers
from passing along to consumers any of the prices that the CRAs
charge resellers. This means that the reseller must either
absorb the cost, or be paid by the reseller s customer, the
mortgage lender. Naturally, this has created friction between
resellers and their mortgage broker customers. In the March
2003 issue of the official publication of the National
Association of Mortgage Brokers (NAMB), one official wrote: credit division service
44
Id. 45 Id. It seems to me that the fastest
way to spoil this wonderful new service by making it look like
credit repair would be for repositories to insist that credit
resellers restrict mortgage brokers and lenders from charging a
fee to the consumer for the upgraded credit report. The
NAMB official called this restriction a baseless
policy. The AAI concluded that resellers were caught
between the proverbial rock and a hard place. card credit online service
Resellers, faced with the prospect of audits and
termination by the repositories, are understandably reluctant
to deviate from the express terms of their contracts. But at
the same time, they are loath to be perceived by their
customers as holding the line on a baseless policy
which costs their customers money. The repositories have been
asked to clarify the rules, but have so far refused to do so.
Thus, while re-scoring is a permissible business for resellers,
the repositories have made it difficult or impossible for
resellers to profit from it without risking the alienation of
its customers. consumer counseling credit inc
As mentioned, if indeed the Big Three are putting the
squeeze on independent resellers, they might be doing so to
take over that portion of the market. But the motivations could
run deeper. The AAI report noted that major creditors, even
though they often are the cause of inaccuracy, do not want to
have to deal with resellers. card credit fleet service
: Now it is. Lyngklip: Again, when was that
implemented Tuskey: Three weeks ago.
Tuskey s deposition was taken May 21, 2003, some six years
after the FCRA Amendments 1996 put a duty on Capital One and
other creditors to report information accu-rately, and to
investigate consumer disputes. A company source said that in
light of the 2003 Amendments to the FCRA, Capital One was
reviewing its credit reporting-related procedures. card consolidation credit
MBNA
At MBNA, an investigation similarly consists of
a comparison of the disputed data with information in its
database, the Customer Information System (CIS). One of the
first to delve into its practices was Leonard Bennett, a
Newport News, Virginia attorney who represented Linda Johnson.
The lawsuit swirled around an MBNA MasterCard opened by
plaintiff Linda Johnson s ex-husband, Edward Slater, in
1987 - four years before he married her. They had since
divorced. Johnson said she was only an authorized user, which
meant she was not responsible for paying the account. In
December 2000, Slater filed for bankruptcy, and MBNA promptly
removed his name from the account. That same month, MBNA
contacted Johnson and informed her that she was responsible for
the approximately $17, 000 balance on the account. After
obtaining copies of her credit report from Experian, Equifax,
and Trans Union, Johnson disputed the MBNA account with each of
them. Experian and Trans Union sent automated consumer dispute
verifications (ACDVs) to MBNA specifically indicating
Johnson s claim that she was not a co-obligor on the
account. credit free online report
MBNA agents responded by comparing the disputed data with
the account information contained in MBNA s computerized
Customer Information System (CIS). Since the two were
identical, MBNA verified that the disputed
information was correct. In other words, MBNA did nothing more
than confirm that it indeed reported the original (inaccurate)
data. The CRAs continued to report it on Johnson s credit
report. credit federal first service
Tricia Furr, an MBNA credit reporting specialist, confirmed
that MBNA s Desktop Procedure manual directs
specialists to confirm a match of two out of three identifiers
- name, address and/or SSN. Once a two-out-of-three match is
established, MBNA can inform the CRA that the disputed
information is verified as reported. Ms. Furr said
that MBNA s reinvestigations do not go beyond
the information contained in its own CIS.127 consumer credit service
Ask the debt collector for his or her name,
company s name, address, and phone number. Advise him
that you are noting the time and date of the conversation
in your activity log. center credit family service
-
Inform him that you are a victim of identity theft and
not responsible for the debt. credit reporting service
-
Ask for the name and contact information of the
referring credit issuer. cca credit division service
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Be ready to provide the FTC uniform fraud affidavit. credit free report service
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Follow up with a letter to the collector, stating that
you do not owe this debt and that the account has been
closed. card credit customer discover
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Request in writing confirmation that the account is
being closed and noted as fraudulent, and that any and all
reference to the debt in your credit files will be
removed. credit repair report service
75
Required first by California Penal Code 530.8, and later by
the 2003 Amendments to the FCRA (FACT Act)
Checks. If the thief used your checks, put
stop payments on all remaining checks, cancel your checking and
savings account, and obtain new account numbers. Put a password
on your account. Notify the following check verification
companies (remember, keep track of your time.) credit legal repair service
-
CheckRite: (800) 766-2748 cic credit monitoring service
-
Chexsystems: (800) 428-9623 ccs credit division service
-
CheckCenter/CrossCheck: (800) 843-0760 credit service union worker
-
Certigy/Equifax: (800) 437-5120 1st credit service union
-
International Check Services: (800) 526-5380 card chase credit customer
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SCAN: (800) 262-7771 card chase credit service
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TeleCheck: (800) 710-9898 citi credit monitoring service
Other Things To Watch For
-
Local or cellular phone service 1st credit federal service
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Social Security number misuse www.ssa.gov credit paychex service tax
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Drivers license number misuse credit service tax
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Passports
www.travel.state.gov/passport_services.html aeon credit service
Why Has Identity Theft Increased
Identity theft is: credit one service union
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a relatively low-risk crime, bad cell credit phone service
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with a potentially very high payoff, counseling credit debt service
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that can be relatively easy to pull off, card credit payment service
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with enforcement is uneven, at best, despite card credit merchant
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the potentially devastating impact on the victim. counseling credit family
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It wasn t officially declared a crime until 1998
when Congress and some states began passing laws to that
effect. (For more on the history and evolution of identity
theft, see Chapter 10.) annual credit report request
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For example, Veracity has been repairing credit reports since 1998, free record with the BBB, and is actively involved in promoting and legitimizing the credit repair marketplace. Many thousands of clients have been fully satisfied with Veracity's credit repair services, and nearly all have seen improvements to their credit reports. Veracity' and the majority of new clients come to Veracity based on word of mouth referrals from satisfied clients.
Ambitious Indeed. But we know better credit makes for a better life. Our motto isn't something a marketing firm cooked up for us we've seen the benefits of our credit repair services time and again. A clean credit history and accurate credit report data means a better credit score, making life easier and more affordable. At Veracity, we welcome everyone who can benefit from our personal credit repair services.