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Muskego Powers Local Government's Web Site and Search Capabilities

Credit Pacific Service Union By WTN News • 02/23/04 Muskego, Wis - The City of Muskego, Wis., has enhanced its search capabilities on both the City's internal intranet site and their public Web site. The city selected a software application from ISYS Software, an Australian software company specializing in knowledge management and information delivery search solutions for business and government.

Prior to choosing ISYS, the City evaluated more than a dozen vendors over a three-year period. By implementing ISYS, the City of Muskego now offers its citizens and visitors a powerful tool for quickly searching and browsing a variety of public documents, from minutes and resolutions to information about Municipal Codes or Parks and Recreation. Likewise, City employees will leverage ISYS' sixth-generation information retrieval technology to search more than 70,000 documents within its intranet.

"The City of Muskego is dedicated to ensuring our citizens and employees have quick and convenient access to a wealth of information, whether it's a citizen interested in city ordinances or a staff member researching procedural documentation," said Joseph Sommers, Director of Information Systems, City of Muskego.

ISYS:web offers the City of Muskego Web site an intranet search solution that ensures users can quickly search, sort and navigate results. Users can search everything from standard HTML, PDF files, Office documents, emails, databases and more. In addition to using ISYS to sort results by date, relevance or hit count, users can also leverage ISYS' Hit Highlighting and Hit-To-Hit Navigation features to quickly and easily locate the information that is most relevant to them.

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; search term and search result information from some searches conducted through the Web search features offered by our affiliates, Alexa Internet and A9.com; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

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